Summit Swiss Heritage Hotel & Spa, Darjeeling

Pleasant Stay

I am glad that we chose Summit Swiss Heritage Hotel for a 2 night stay in the month of March 2020. The property is very well located within walking distance from Mall Road and Darjeeling Toy train Station. Old Heritage property has an excellent view of Kanchenjunga. The property has tiny outdoor play area, an indoor games area and a well maintained lawn for tourist to enjoy the nice weather which Darjeeling offers. Our room was neat and clean however it didn't have a nice view. People at the Reception Swarnim and Mr Karma Rai were very cordial and courteous. Restaurant staff Karuna, Sarita, Samant , all were very courteous and their hospitality was very overwhelming. Overall we liked the hospitality of all the staff and would recommend this hotel to everyone who visits Darjeeling.

Beautiful

A very beautiful hotel very close to the main shopping area and also good food options available nearby. Hotel restaurant also prepares food food. Glennaries Pub is just less than a km away and is one of the must visit places in Darjeeling. Only drawback is parking.

Value for money & great place to stay

A great place to stay in darjeeling. Courtious staff and awsome service. Delicious food and prfct location, especially the suite room!! Value for money and near to approx all tourist destinations to visit.

Sight seeing tour

Stay was very pleasant and it was a real home away from our home. Felt very happy by the courteous reception, neatness, tasty food and the hospitality of the staff. The warmth and care for the guests coming to the hotel is overwhelming. Wifi connectivity in the hotel is very fast. Room service was very good. Inspired by the friendly attitude of the staff. Congratulations

Heritage property with huge potential

We stayed 2 nights. Unfortunately not the experience I was looking for The property is very well located with excellent view of Kanchenjunga, and a little longer but walkable distance from mall road. It is extremely old heritage property with tremendous potential but the charm and comfort are missing. Staff is warm and polite, and extremely hospitable, though not very well organised. Breakfast was decent. I think the hotel management really need to rethink their approach and be more proactive. They cited limitations due to landlord permissions to modify but there were many aspects where I do not believe landlord permissions are required. We were in a premium cottage named Pandim. Two bedrooms (the sitting area in front having been converted to bedroom). The rooms were extremely disappointing and very poorly done a. No carpets or rugs on the floor. Esp. given the cold temperatures, it was a nightmare to put foot on the floor b. Not even a cheap painting on the walls! c. Upholstery was really flimsy d. Bathroom...best not used! not dirty but really in a very bad condition. Also extremely cold with no heating etc. esp. given that unlike hotel rooms where bathrooms are inside, this was exposed to open air and hence even more cold. e. Furniture ...laid out randomly without thought for need/use etc. f. Only one heater between two bedrooms. As I said, even without structural changes, there is enough that can be done to improve the experience.

Relaxing holiday

A beautiful hotel with excellent staff. Ready to help you and make you feel at home. You get a fantastic view of Kanchajuna peak and can see the sunrise from your hotel room sipping hot tea. Only thing we found that not many choices in the menu.