What is the check-in and check-out time?
The check-in time is 2 PM and check-out time is 12 noon
Is parking available at the hotel?
We offer free parking facility to our guests across all properties
What is the front desk/reception opening hours?
The front desk and reception is open 24 hours across all our properties and our executives are available to assist you both during the day and at night
Do you have pet-friendly properties?
Sorry, pets are not allowed in our properties
Can I book two or more rooms in different categories?
Yes, two or more rooms in different categories can be booked. Our sales executives will be happy to help you. To place a booking request, please call 8388877888.
Is WiFi available in the hotel/in the rooms?
We provide free WiFi to our guests in all rooms and public areas across our properties
Do you offer non-smoking rooms?
We offer both smoking and non-smoking rooms
Do you have wheelchair access in all the hotels?
We have wheelchair access at Summit Hermon Hotel & Spa, Darjeeling, Summit Denzong Hotel & Spa, Gangtok, Summit Golden Crescent Resort & Spa, Gangtok,Summit Bird's Valley Resort & Spa, Munnar, and Himalayan Kisa Hotel & Spa, Thimphu
Do you have a tea & coffee makers in the room?
Tea and coffee makers are a standard in-room amenity across all our properties> Please note that the electric kettle is only meant to boil water.
Do you charge for a room heater?
We offer complimentary room heaters during winter. Room heaters can also be provided on request during unseasonal temperature drops.
Can I use the spa even if I am not staying in the hotel?
The spa services can be availed by both check-in and visiting guests. To book an appointment, please contact 8388877888 or the front desk at the property.
Do you offer hotel shuttle?
Hotel shuttles are provided only in select properties at minimal costs. Please get in touch with our sales or reservation executives at 8388877888 to book a hotel shuttle.
What do you provide in a honeymoon package?
There are various honeymoon packages on offer for our properties in Darjeeling, Manali, Munnar, Namchi, Thekkady and Bhutan properties. For further details, please visit the Plan Your Trip and Promotions sections in our website or get in touch with our sales or reservation executives at 8388877888.
Do you have a swimming pool in any of your hotels?
Summit Bird’s Valley Resort & Spa, Munnar has a swimming pool
What facilities do you have for children?
We have an indoor Kids’ Zone in all our properties and outdoor playgrounds in select properties.