HOTEL RESERVATION AND PAYMENT

How do I book my stay with Summit Hotels & Resorts?
To register a booking with us, you can visit our website www.summithotels.in for online booking, chat with our sales & reservation executive online or call us directly at 8388877888

How will I know my reservation is confirmed?
Once we receive the payment, your reservation stands confirmed. You will receive an email from us conveying the same.

What is the maximum number of guests allowed in a reservation request? Are group bookings possible online?
Reservation via online travel portals allows up to 10 adults or 5 couples with 2 children per couple. However, large-scale bookings are not accepted online. We recommend that you call us directly on 08388877888 and we will take care of it for you.

Can you make an itinerary for guests?
Yes, we have a team of holiday experts who can plan an itinerary based on your travel plans at a minimal cost. Our destinations include Darjeeling, Gangtok, Kalimpong, Lachung, Manali, Mashobra, Munnar, Namchi, Pelling, Shimla and Thekkady in India, and Paro, Punakha and Thimphu in Bhutan. To get in touch with our holiday experts, please contact 8388877888. You can also write to us directly at info@summithotels.in or via the Plan Your Trip section under Experiences on the site.

What is your cancellation policy?

  • If guests do not arrive for check-in, no refund on the paid tariff will be made by the hotel

  • If the booking is cancelled earlier than 15 days prior to check-in, cancellation charges of 25% of the paid tariff will be levied by the hotel

  • If the booking is cancelled within 8-15 days prior to check-in, cancellation charges of 50% of the paid tariff will be levied by the hotel

  • If the booking is cancelled within 7 days prior to check-in, no refund on paid tariff will be made by the hotel

What forms of payments are accepted for bookings?
For online bookings, via the Summit website or any other travel portal, all debit and credit cards are accepted, barring American Express. For direct bookings with Summit via email or telephone, cash deposits, cheque and NEFT towards any of our provided bank accounts are accepted.  There is also an additional option for Direct Pay via a link for online payment, or payment can be made by providing credit card details that will be charged only with the guest’s authorization.

Where can I get a copy of my invoice?
You can get a copy of the invoice in your booking confirmation mail. If you require a hard copy, the hotel reception will provide one at the time of check out.

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